Our team at RR Parkon always believes that ‘Service driven is Success driven’. Our company has delivered exceptional service to the customers even after installing the systems; this involves timely maintenance, quick assistance in case of any issue with the automated car parking systems.
We at RR Parkon have a team of skilled professionals that undergo rigorous professional training at every level to deliver quality and prompt service where our response time is as less as 2 to 3 hours to any break down issue raised with us. Our team has been consistent in providing excellent service to all our customers which is a testimony that our customers have worked on multiple projects with us and have shown utmost faith in our brand.
| Repairs | One Time Preventive Maintenance Service | Silver Pack | Gold Pack | Platinum Pack | |
|---|---|---|---|---|---|
| One Time | One Time | On Call (Mon to Sat between 9:00 AM – 6:00 PM) | On Call (Mon to Sat between 9:00 AM – 8:00 PM) | On Call (Mon to Sun between 9:00 AM – 8:00 PM) | |
| Preventive Maintenance | X | One Time | Quarterly | Quarterly | Quarterly |
| Health Card | X | One Time | Quarterly | Quarterly | Quarterly |
| Alignment Checks | X | One Time | Quarterly | Quarterly | Quarterly |
| Spares | No Spares Covered | No Spares Covered | No Spares Covered | Only Mechanical Covered* | Mechanical + Limit Switches + Sensors + Motors*** |
| Operator Training | X | X | Once During the Contract | Four Times During Contract | On Call |
| Usage Analysis** | X | X | X | Quarterly | Quarterly |
| Spare Parts Discount | X | X | At Rack Rates | Up to 10% Discount on all Parts^ | Up to 20% Discount on all Parts^ |
NOTE:-
- * - Wear and tear parts like guide shoes, ropes, break liners, etc. will not be covered under the contract.
- * - Any parts damaged due to reasons outside control of RRIPL will not be covered under the contract.
- ** - Not available for Twin Parking System
- *** - Repairs only
- ^ - Not valid for consumables
